Check out our most commonly asked questions here! Still have more questions? Touch base with a live agent today and we would be happy to help out!
What is your return policy?
Although we don't accept physical returns, if you have an issue with any of our products, be sure to reach out to a live agent, we are always happy to look into any issues and work towards a resolution if needed! You can read more details here!
Account
How do I create an account?
To register for an account click HERE, alternatively, you can shop first and complete the registration process at the checkout stage!
How do I reset my password?
Can't remember your password? Click HERE to reset!
Sales and Discounts
Do you offer Bulk/Wholesale?
If you are interested in purchasing 8 ounces or more, you can use coupon code : bigbuy2023 to receive $10.00 off each ounce!
We unfortunately do not offer wholesale or bulk pricing on our other products. If you're looking for further savings, select product is available for discount through our Mix & Match promotion along with our Weekly Sales!
Do you offer a new member discount?
Yes we do! Feel free to create an account with us HERE. Once this is done, your account will be credited with 400 points that can be redeemed towards your first order.
How To Apply Points?
You may redeem your points on Taki Taki' Cart page. Your points will be displayed at the top of the page:
In the white box you can select the amount of points you would like to redeem. You can then click "Apply Taki Points". Once applied, you will see the discount applied with your cart totals
What are your freebie tiers?
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Enjoy free shipping on orders of $99 or more (after all discounts and before the shipping fee is applied).
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Spend $225 or more to receive a free pre roll
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Spend $325 or more and we'll add free hard candy to your order.
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Spend $475 or more, we'll send you a free 3g flower.
Plus, the freebies accumulate with each tier reached. That means when you spend $325 or more, you'll receive both the free pre-roll and free hard candies. And if you spend $475 or more, you'll get all three freebies and enjoy free shipping too!
Packaging
How will my order be packaged?
Our advanced shipping methods ensure your security and privacy with discreet packaging and no mentions of the name Taki Taki anywhere on the outside of the order. The products are all carefully packaged in vacuumed-sealed and smell-proof bags to keep your order as fresh as possible.
Orders
Can I change/modify my order?
Unfortunately, changes to an order cannot be made once it has been placed. With that said, any unpaid orders will automatically cancel after 24 hours -- so you can simply create a new one with all your desired items and the old one will take care of itself.
Once an order has been paid for and is in processing, we are not able to modify the order. Apologies for any inconvenience!
How do I change my address?
If your order has been placed but not yet shipped (still in Processing status), you will have to speak to an agent to see if it is still possible update the address.
To update your address, please click HERE and click Edit.
Please note, although it says Billing Address, this is the address your order will be shipped to.
Please Note: It is the customer's responsibility to ensure that the shipping address has been entered correctly. In the event that an order is sent to an incorrect address, we cannot guarantee that we will be able to re-send a new order, so please ensure all information is entered correctly prior to checkout.
Order placed, didn't receive email
Sometimes, our emails might end up in your junk/spam folder, so always a good idea to check there.
You can always check your Order Status by clicking HERE. If your order status is Processing, that means we've received the order and your payment. Once the order has shipped, it will be marked as Completed.
What is your order minimum?
Taki Taki has no order minimum.
Can I cancel my order?
You can proceed to cancel your order in your order history.
Navigate to My Account --> Order History, and select the order you wish to cancel and click Cancel.
However, once your order has been paid for it has been moved into processing and cannot be cancelled.
Why was my order cancelled?
If your order has been on hold for 24 hours without payment, it will automatically cancel.
If your payment has been made to a cancelled order and has been deposited, this will be credited to your account via points and can be redeemed at checkout towards a new order. If your payment has not been deposited, you can cancel the pending E Transfer.
Why is my order marked completed? I haven't received it
When your same-day or next-day order is marked completed it has been processed from our facility and is now with our driver. The driver will give you a text/call when they are 15 minutes prior to drop off.
If your mail order has been marked completed once it has been processed to Canada Post. Once it is assigned a tracking number you will receive this information via email. Orders are processed within 24-48 business hours of receiving payment.
Troubleshooting
Why can't I access your website?
If you're having trouble accessing our website, here are some general troubleshooting steps:
(1) Are you browsing through a firewall or using wi-fi security? Try toggling it off to see if this helps!
(2) Have you tried clearing your browser cache? This can sometimes help if you're getting stuck or re-routed.
(3) Have you tried using a different device or browser, or using Incognito mode? Certain issues can be isolated to a particular browser/device and you may have better luck on a different device.
(4) If you see the page below, click Advanced and click to proceed to our website.
Shipping & Delivery
How do I track my order?
Once you've completed the check-out process, your order will be shipped within 24 - 48 business hours of being processed from one of our nationwide chains of warehouses.
As soon as your order is in transit, you will receive a notification email from us with a link that allows you to monitor the current status of your shipment.
Please allow up to 24 hours for the tracking information to be updated.
Why is my order split into two packages?
To give our customers access to the largest selection of products, we have multiple warehouses that process orders.
As a result, you may receive your order in two different packages, depending on which warehouse has your item in stock.
Once you have added the items you'd like to purchase, your cart will display a breakdown of which products may have to be shipped separately, plus offer you the chance to adjust your cart and select a different shipping option if you prefer.
When will my order ship?
Orders are shipped within 1 - 2 business days of being processed from one of our nationwide chains of warehouses.
Once shipped, you will receive your tracking link via email. You can expect to receive your order within 6 business days from the ship date. (In general, orders take roughly 2 - 4 business days to reach their final destination.)
Please note that it can take up to three hours for our system to receive your e-transfer.
What are your shipping fees?
For orders under $99, a flat rate shipping fee of $14.99 will be added to your order subtotal at checkout. We are happy to offer FREE shipping on all orders equal to or above $99.
Do you offer same day or next day delivery?
We currently offer same-day delivery to the Greater Vancouver area & Hamilton / Halton Area.
We also offer next-day delivery to the GTA!
Check out all our same-day delivery details HERE!
Do you ship internationally / outside of Canada?
Unfortunately we do not ship outside of Canada.
Product Info
When will you have a restock?
We have product drops and restocks weekly, however if an item you're after is out of stock, make sure you are browsing all available delivery methods so you see all available stock.
Sign up for our newsletters to be the first to know when new items land. Click HERE!
Contact Us
What are your business hours?
Our support hours are Monday to Friday 9:00AM - 5PM PST, and Weekends 10AM - 4:00PM PST.