Having trouble with a product received? Touch base with a live agent and send over the following details so we can assist you right away!
We will require the following:
Your order number
A description of the product issue
The product name
Photo or video of the defect
Once received, we will review your details and work with you towards a resolution if required.
Please note, TakiTaki does not provide returns or exchanges; nor do we offer cash refunds of any kind.
Refund requests are handled via a ticketing system, and dealt with in the order that they are received. Refund requests are handled within 24-48 hours of submission. Our policy is to issue store credit in the event a refund is issued.