Home Taki Taki FAQ
📑

Taki Taki FAQ

Our most frequently asked questions
By Willow
• 16 articles

What does my order status mean?

Understanding Order Status: "Complete," and Delivery Progress If you've noticed that your order status is marked as "Complete" but you haven't received your order yet, we'd like to explain what this status means and provide guidance on what to do next. ​ Order Status: "Complete" "Complete" is a status that is applied to your order when certain key steps have been accomplished: - For standard shipping via Canada Post: It indicates that a Canada Post label has been printed for your package, and your order is in the process of being prepared for shipment. - For same-day delivery: It means that your order has been handed off to our third-party courier for delivery to your address. Next Steps To understand the progress of your order and its estimated delivery time, follow these steps: 1. Check Your Tracking Number: If your order is shipped through Canada Post, use the provided tracking number to monitor the package's status. You can do this by visiting the Canada Post website or using their tracking services. 2. Automated Text Notifications: If you selected same-day delivery, be on the lookout for automated text notifications regarding your delivery window. This will help you stay informed about when to expect your order. 3. Contact Customer Support: If you've followed these steps and still have concerns about your order or haven't received it within the expected timeframe, don't hesitate to reach out to our customer support team. They can provide more specific information about your order's status and location. Please remember that order statuses like "Complete" signify important progress in the processing and delivery of your order. The specific details of your order may vary based on the shipping method and any potential courier delays. Our goal is to ensure that you receive your order in a timely and efficient manner, and we're here to help address any questions or concerns you may have. Your satisfaction is important to us, and we appreciate your trust in our services.

Last updated on Dec 30, 2025

What if I don't like a product?

At Taki Taki, we understand that individual tastes and opinions may vary, and we are always open to receiving any feedback you might have about a product! In addition, you can always earn points by leaving a Product Review. In cases of a Defective Product, you can look to request a refund. To request a refund, simply navigate to My Account, pull your order history, locate the item you would like to request a refund for, and click Ask for a Refund. Your refund request will be submitted and an agent will follow up with you once a decision has been made. Defective Product: A defective product refers to an item that has a flaw or malfunction that hinders its proper functioning or poses a safety risk to the user. Defects can occur during the manufacturing process, design phase, or even due to damage during shipping. Defects may manifest as physical damage, missing parts, incorrect assembly, non-functional components, or other issues that prevent the product from working as intended. When a product is defective, it fails to meet the reasonable expectations of quality and functionality. Product Not to One's Liking: On the other hand, a product not being to one's individual liking refers to a situation where a person simply does not prefer or enjoy a product, despite it being free from defects or functional issues. This can be due to personal taste, preference, or subjective factors. It could be related to the product's appearance, features, performance, color, or any other subjective aspect that doesn't align with the individual's preferences or expectations. Please note: We do not offer compensation if a particular product is not to your individual liking, but we are always happy to provide some personalized product recommendations than may be more to your liking!

Last updated on Dec 30, 2025

How do I update my address and account info?

In this article, we will walk you through the process of updating your information on your Taki Taki account. This includes modifying your account details such as email and password, as well as updating your shipping and billing addresses. Updating Account Details Log in to your Taki Taki account, navigate to "My Account" and locate the "Account Details" tab. From there, you can make changes to your email address and password. Remember to save the updated information before exiting! Updating Account Addresses To edit your address, simply navigate to My Account, and then click on Addresses. Here, you can add or edit your shipping and billing addresses: Important Note: In this case, editing your Billing Address will also update your Shipping Address. During the checkout process, you can also confirm or modify your address before placing an order: Modifying Address for an Existing Order If your order is unpaid, or not yet shipped, you can request to change your address by contacting our support team at Taki Taki. Our live agents will be more than happy to assist you in updating your address. We kindly remind you that it is important to provide the correct address when placing an order to ensure a smooth delivery experience. As part of our policy, Taki Taki does not offer refunds for address errors. Therefore, it is crucial to double-check the accuracy of your address before finalizing your order. In the event that your order has already been shipped and you were unable to make changes to the shipping address in time, there is still a possibility of resolving the issue. We recommend contacting Canada Post directly, using your provided tracking link. They will be able to guide you through the process of redirecting the package to the correct address, if feasible. We understand that unexpected situations can occur, and we strive to provide informative assistance to ensure the best possible outcome for our valued customers. *Please note that it’s the customer’s responsibility to provide a complete and valid delivery address and name to ensure a successful shipment. Refunds are not offered for orders that do not arrive due to incorrect or incomplete address.

Last updated on Dec 30, 2025

How do I unsubscribe from emails and chat?

If you're looking to unsubscribe from emails or chat notifications, we've got you covered. Here's how you can easily manage your preferences: Unsubscribing from Emails To stop receiving emails from us, including newsletters and promotional content, follow these steps: 1. Open an Email: Locate and open any email you've received from us. 2. Scroll to the Bottom: Scroll to the bottom of the email. 3. Find the Unsubscribe Link: Look for an "Unsubscribe" link or button. This link is typically located at the bottom of the email. 4. Click the Unsubscribe Link: Click on the "Unsubscribe" link. You may be directed to a page where you can confirm your choice. 5. Confirm Your Un-subscription: Confirm your decision to unsubscribe. You will be removed from our email list and should stop receiving future emails. Unsubscribing from Chat If you wish to stop receiving automated chat notifications while shopping, follow these steps: 1. Engage in Live Chat: While you're in a live chat session, you can directly communicate with one of our agents. 2. Notify the Agent: Politely let the agent know that you do not want to receive automated chat messages during your shopping experience. 3. Agent Assistance: Our agent will assist you in adjusting your chat settings to ensure you are not disturbed by automated chat messages. By following these steps, you can easily manage your email and chat preferences. Your comfort and satisfaction are important to us, and we aim to provide a personalized and enjoyable experience for every customer.

Last updated on Dec 30, 2025

How Do I Get a Refund?

If you've encountered any problems with your order like getting a defective product, something that doesn't match what you ordered, an item that wasn't sent, or your order not being delivered at all, you can request for a refund. To request a refund, simply navigate to My Account, pull your order history, locate the item(s) you would like to request a refund for, and click Ask for a Refund. Your refund request will be submitted and an agent will follow up with you once a decision has been made. If your refund request is approved, a Taki Taki agent will contact you. To check on the status of your refund request, simply click on My Refund Requests under My Account. The request will either be approved or rejected -- if the status is in processing, or on hold, that means a decision has not yet been taken. Refund requests for product issues are handled via a ticketing system, and dealt with in the order that they are received. Refund requests are handled within 24-48 hours of submission. Important: In cases of defective or damaged product, or any product issues (such as wrong product received, missing product, etc.) it is our custom to ask for photos. The reason we ask for photos is so that we can provide valuable feedback to our vendors and shipping team to prevent similar issues in the future. Please know that when we ask for photos, it is not to question your honesty or integrity. Our main goal is to ensure that our customers receive the best possible resolution and to provide detailed feedback to our partners. *Please note as we enter the warmer months, certain products, including but not limited to, edibles and concentrates may melt or alter consistency during transportation. When ordering, be sure to keep an eye on your tracking so you can retrieve your order as soon as possible. We suggest placing any effected items in the fridge to cool down. All products will remain safe to consume.

Last updated on Dec 30, 2025

FAQs

Check out our most commonly asked questions here! Still have more questions? Touch base with a live agent today and we would be happy to help out! What is your return policy? Although we don't accept physical returns, if you have an issue with any of our products, be sure to reach out to a live agent, we are always happy to look into any issues and work towards a resolution if needed! You can read more details here! Account How do I create an account? To register for an account click HERE, alternatively, you can shop first and complete the registration process at the checkout stage! How do I reset my password? Can't remember your password? Click HERE to reset! Sales and Discounts Do you offer Bulk/Wholesale? If you are interested in purchasing 8 ounces or more, you can use coupon code : bigbuy2023 to receive $10.00 off each ounce! We unfortunately do not offer wholesale or bulk pricing on our other products. If you're looking for further savings, select product is available for discount through our Mix & Match promotion along with our Weekly Sales! Do you offer a new member discount? Yes we do! Feel free to create an account with us HERE. Once this is done, your account will be credited with 400 points that can be redeemed towards your first order. How To Apply Points? You may redeem your points on Taki Taki' Cart page. Your points will be displayed at the top of the page: In the white box you can select the amount of points you would like to redeem. You can then click "Apply Taki Points". Once applied, you will see the discount applied with your cart totals What are your freebie tiers? - Enjoy free shipping on orders of $99 or more (after all discounts and before the shipping fee is applied). - Spend $225 or more to receive a free pre roll - Spend $325 or more and we'll add free hard candy to your order. - Spend $475 or more, we'll send you a free 3g flower. Plus, the freebies accumulate with each tier reached. That means when you spend $325 or more, you'll receive both the free pre-roll and free hard candies. And if you spend $475 or more, you'll get all three freebies and enjoy free shipping too! Packaging How will my order be packaged? Our advanced shipping methods ensure your security and privacy with discreet packaging and no mentions of the name Taki Taki anywhere on the outside of the order. The products are all carefully packaged in vacuumed-sealed and smell-proof bags to keep your order as fresh as possible. Orders Can I change/modify my order? Unfortunately, changes to an order cannot be made once it has been placed. With that said, any unpaid orders will automatically cancel after 24 hours -- so you can simply create a new one with all your desired items and the old one will take care of itself. Once an order has been paid for and is in processing, we are not able to modify the order. Apologies for any inconvenience! How do I change my address? If your order has been placed but not yet shipped (still in Processing status), you will have to speak to an agent to see if it is still possible update the address. To update your address, please click HERE and click Edit. Please note, although it says Billing Address, this is the address your order will be shipped to. Please Note: It is the customer's responsibility to ensure that the shipping address has been entered correctly. In the event that an order is sent to an incorrect address, we cannot guarantee that we will be able to re-send a new order, so please ensure all information is entered correctly prior to checkout. Order placed, didn't receive email Sometimes, our emails might end up in your junk/spam folder, so always a good idea to check there. You can always check your Order Status by clicking HERE. If your order status is Processing, that means we've received the order and your payment. Once the order has shipped, it will be marked as Completed. What is your order minimum? Taki Taki has no order minimum. Can I cancel my order? You can proceed to cancel your order in your order history. Navigate to My Account --> Order History, and select the order you wish to cancel and click Cancel. However, once your order has been paid for it has been moved into processing and cannot be cancelled. Why was my order cancelled? If your order has been on hold for 24 hours without payment, it will automatically cancel. If your payment has been made to a cancelled order and has been deposited, this will be credited to your account via points and can be redeemed at checkout towards a new order. If your payment has not been deposited, you can cancel the pending E Transfer. Why is my order marked completed? I haven't received it When your same-day or next-day order is marked completed it has been processed from our facility and is now with our driver. The driver will give you a text/call when they are 15 minutes prior to drop off. If your mail order has been marked completed once it has been processed to Canada Post. Once it is assigned a tracking number you will receive this information via email. Orders are processed within 24-48 business hours of receiving payment. Troubleshooting Why can't I access your website? If you're having trouble accessing our website, here are some general troubleshooting steps: (1) Are you browsing through a firewall or using wi-fi security? Try toggling it off to see if this helps! (2) Have you tried clearing your browser cache? This can sometimes help if you're getting stuck or re-routed. (3) Have you tried using a different device or browser, or using Incognito mode? Certain issues can be isolated to a particular browser/device and you may have better luck on a different device. (4) If you see the page below, click Advanced and click to proceed to our website. ​ image Shipping & Delivery How do I track my order? Once you've completed the check-out process, your order will be shipped within 24 - 48 business hours of being processed from one of our nationwide chains of warehouses. As soon as your order is in transit, you will receive a notification email from us with a link that allows you to monitor the current status of your shipment. Please allow up to 24 hours for the tracking information to be updated. Why is my order split into two packages? To give our customers access to the largest selection of products, we have multiple warehouses that process orders. As a result, you may receive your order in two different packages, depending on which warehouse has your item in stock. Once you have added the items you'd like to purchase, your cart will display a breakdown of which products may have to be shipped separately, plus offer you the chance to adjust your cart and select a different shipping option if you prefer. When will my order ship? Orders are shipped within 1 - 2 business days of being processed from one of our nationwide chains of warehouses. Once shipped, you will receive your tracking link via email. You can expect to receive your order within 6 business days from the ship date. (In general, orders take roughly 2 - 4 business days to reach their final destination.) Please note that it can take up to three hours for our system to receive your e-transfer. What are your shipping fees? For orders under $99, a flat rate shipping fee of $14.99 will be added to your order subtotal at checkout. We are happy to offer FREE shipping on all orders equal to or above $99. Do you offer same day or next day delivery? We currently offer same-day delivery to the Greater Vancouver area & Hamilton / Halton Area. We also offer next-day delivery to the GTA! Check out all our same-day delivery details HERE! Do you ship internationally / outside of Canada? Unfortunately we do not ship outside of Canada. Product Info When will you have a restock? We have product drops and restocks weekly, however if an item you're after is out of stock, make sure you are browsing all available delivery methods so you see all available stock. Sign up for our newsletters to be the first to know when new items land. Click HERE! ​ Contact Us What are your business hours? Our support hours are Monday to Friday 9:00AM - 5PM PST, and Weekends 10AM - 4:00PM PST.

Last updated on Dec 30, 2025