We're sorry to hear that you're experiencing an issue with one of our products. We're here to help! Our team of live agents is available to assist you in resolving any product issues you may have. To help us better assist you, please provide us with the following details:
Your order number
A description of the product issue
The product name
Photo or video of the defect
Once we receive your information, we'll review it and work with you toward a suitable resolution.
Please note that at TakiTaki, we do not provide returns or exchanges, nor do we offer cash refunds of any kind. However, we're happy to work with you toward a solution that works for you. If a refund is issued, it will be in the form of store credit.
Refund requests are handled via our ticketing system and are dealt with in the order they are received. We aim to handle refund requests within 24-48 hours of submission.